During your tenancy
Now that you’ve settled into your new home, there are a few things you should expect regarding your ongoing tenancy with BIO Real Estate Group
This section contains the facts about common issues that may arise during your tenancy, and how you can deal with them;
Paying Your Rent
Paying your on time as per the terms of your lease agreement. If you do not pay your rent when it is due, you are in rent arrears.
At BIO Real Estate we offer several ways that you can pay your rent:
EFT directly into our trust account, or Cheque or money order
There may be a charge with some of the above options. We advise you to contact you bank regarding any associated fees.
Rent Arrears
You can expect the following from us should your rent fall into arrears and you have not notified your Property Manager.
3-7 days in arrears SMS sent and /or emails reminders
7-14 days in arrears Letter / Phone calls
15 days in arrears Termination Notice for non payment of rent
21 days in arrears Follow up in person / home or work
28 days in arrears Eviction proceedings begin
We would like to avoid the above process at all costs and therefore encourage tenants who are having difficulty paying rent to have regular discussions with their Property Manager.
Routine Inspections
You will receive sufficient notice prior to the inspection taking place and you your Property Manager will contact you to confirm the appointment. The main purpose of the inspection is to provide a report to the owner to ensure the property is being well maintained and also to check for any repairs and/or make any recommendations to the owner.
Photos – Please note that all routine inspections will include taking photos of the property, both internal and external.
Routine Inspection Guide – What we look out for at inspections
Inside the Property:
Walls/ light switches/doorways and doors are clean and undamaged
The carpets are clean and stain free
The windows and screens are clean and undamaged
The kitchen area is clean and oven/stove top is free of burnt on food and carbon staining
Shower, Bathroom and Toilet, Laundry and all tiling is clean and undamaged
Outside the Property: ( if applicable )
The lawns are freshly cut/edged and maintained
Gardens tidy and presentable/weeds removed
Rubbish/lawn clippings removed
Oil Stains removed to carports, garages and driveway
Rent Reviews
Rent reviews usually occur prior to the expiry of your Tenancy Agreement and are adjusted in accordance with market conditions. If you are on a fixed term tenancy your rent cannot be increased during the lease term unless an increase has been written into a lease.
Where a rental increase is to take place, your property manager must provide you with 60 days written notice. You will receive this notification via post and email.
Lease Renewals
Once your initial lease expires, you may either request a renewal lease of 6 or 12 months. Provided that your rent has been paid on time, and the property has been kept clean and undamaged, and the landlord is happy to continue your tenancy, we will book a time for all parties to sign.
Breaking your Lease
A “Lease Break” situation occurs when the tenants during the fixed term tenancy wish to vacate the property prior to the lease expiry date. Should you find yourself in this position you should notify your Property Manager in writing immediately.
Changes of Tenants
Anyone vacating the property is required to provide us with written notice. Anyone looking to move into the property must complete a full application and this must be approved by our office prior to moving into the property.
Should permission be granted for tenants to change/transfer during a tenancy agreement, the outgoing tenant must liaise and arrange with the incoming tenant to be paid their share of the bond lodged. Please ensure that you also then contact your Property Manager so that we can arrange for the correct forms to be signed by all parties and then sent to Renting Services.
Sub-Letting
Subletting is not permitted without written approval from us. This includes assigning the tenancy over to a third party, or allowing other occupants to move in without our express permission. Permission involves a formal application being completed and submitted by the prospective tenant/occupant.
Smoke Alarms
Do not under any circumstances remove smoke alarms or remove the batteries out of smoke alarms in your rental property. If you think there is a problem with your smoke alarm, change the batteries. If this does not resolve the issue, please report this to your Property Manager immediately. Smoke Alarms are put in place for the safety of the occupiers and the property, and must be working at all times.
Misplaced or Lost Keys
If you have misplaced your keys during business hours you may come to our office and borrow our office set, upon proof of identity. There is no guarantee the agent has a full set of keys for each property so we suggest you call the office first.
If you have misplaced your keys after hours, you may call a locksmith to assist you back into the property. This will be at the tenants cost.
Noise/Disruption
It is important to note that the utmost care must be taken to ensure that you do not disturb your neighbours with noise. Loud music, parties or otherwise can disrupt a neighbours right to peace and the quiet enjoyment of their residence. This also includes your obligation to ensure that your visitors are not disrupting neighbours when walking from your premises to their parked vehicles. A breach may be issued which can lead to eviction if formal complaints are made.